---
title: "Test email or receipt not received"
description: "A practical checklist when expected FormReceipt notifications or form test messages do not show up."
translationKey: "troubleshooting-test-email-receipt-missing"
tags: [email, troubleshooting, deliverability]
publishedAt: "2026-05-19"
lastReviewedAt: "2026-05-19"
indexable: true
faq:
  - question: "What should I check before changing DNS records?"
    answer: "Confirm the run status, recipient inbox folders, and recipient address first, because many misses come from routing or mailbox filtering."
  - question: "How do I know whether this is a run failure or a deliverability issue?"
    answer: "If the run itself failed, fix that first. If the run succeeded but mail is missing, continue with inbox and sender-authentication checks."
---
> **Canonical:** https://formreceipt.com/docs/troubleshooting/test-email-or-receipt-not-received

# Use this checklist when mail is missing

Missing email can come from two different places: the run may have failed before sending, or mail may have been sent but filtered.

## 1) Confirm run result first

- Open run details.
- If status is failed, fix the run issue first.
- If status is successful, continue with mailbox and deliverability checks.

## 2) Check recipient mailbox basics

- Search inbox, spam, promotions, and quarantine.
- Confirm the recipient address on your form is correct.
- Wait a few minutes and refresh mailbox filters.

## 3) Use this implementation checklist with your IT/admin team

- Verify SPF includes all sending services for your domain.
- Confirm DKIM signing is enabled and DNS keys are published.
- Start DMARC in monitoring mode before enforcing strict policy.
- Avoid duplicate SPF TXT records for the same domain.

For a complete rollout sequence, follow [SPF, DKIM, and DMARC together](/docs/email-deliverability/spf-dkim-dmarc-together).