Use this checklist when mail is missing

Missing email can come from two different places: the run may have failed before sending, or mail may have been sent but filtered.

1) Confirm run result first

• Open run details.
• If status is failed, fix the run issue first.
• If status is successful, continue with mailbox and deliverability checks.

2) Check recipient mailbox basics

• Search inbox, spam, promotions, and quarantine.
• Confirm the recipient address on your form is correct.
• Wait a few minutes and refresh mailbox filters.

3) Use this implementation checklist with your IT/admin team

• Verify SPF includes all sending services for your domain.
• Confirm DKIM signing is enabled and DNS keys are published.
• Start DMARC in monitoring mode before enforcing strict policy.
• Avoid duplicate SPF TXT records for the same domain.

For a complete rollout sequence, follow SPF, DKIM, and DMARC together.